Our Promise

Satisfaction Guarantee

Last updated: July 12, 2026

The short version

If any area we detailed doesn't meet the standard of the package you booked, tell us within 24 hours and send a photo. We'll come back within 3 business days and re-clean that area at no charge.

The full terms

1. What's covered

The guarantee covers workmanship on the specific services and areas included in the package you booked. Examples:

• A vacuumed area that still has visible debris we should have removed
• An interior surface we agreed to wipe down that we clearly missed
• Exterior panels that are streaky, dirty, or improperly dried
• Wheels or tires that were not cleaned or dressed as included
• Windows or mirrors left streaky after we said they'd be streak-free

2. How to file a guarantee claim

To qualify for a free redo, you must:

1. Notify us within 24 hours of service completion by email at ElevationDetailingLlc@elevationdetailing.shop.
2. Include at least one clear photo of the area you're not satisfied with.
3. Describe the specific issue — what area, what's wrong.
4. Allow us reasonable access to the vehicle within 3 business days so we can inspect and redo the work.

The 24-hour window matters because the vehicle's condition changes after it leaves our care. After 24 hours, we can't verify what was our workmanship versus what happened afterward.

3. The remedy

If your claim qualifies, we will return within 3 business days at a time that works for both of us and re-clean the specific area at no charge. The remedy is a free re-clean of the affected area — not a refund and not a re-do of the entire package, unless we determine at our discretion that a full redo is appropriate.

4. What's NOT covered

The guarantee does not cover:

• Areas not included in your package. If you booked Base Interior, the exterior is not covered under this guarantee, and vice versa.
• Conditions that require a different service or add-on. Set-in stains, pet hair, odor removal, headlight restoration, ceramic coating, paint correction, clay bar, and similar treatments are separate services. If you didn't book them, "still dirty" in those categories isn't a guarantee claim.
• Pre-existing damage or wear. Scratches, swirls, chips, oxidation, clear coat failure, permanent stains, burns, tears, cracks, worn upholstery, discoloration, water spots etched into paint, and similar pre-existing conditions.
• Conditions caused after service. Anything that happened after we left — kids, pets, food spills, weather, driving through mud, another wash, etc.
• Areas not reasonably accessible during service. Under permanently mounted car seats, behind fixed cargo, sealed compartments, etc.
• Conditions disclosed and quoted separately. If we flagged something as beyond the scope of your booked package (for example, an Extreme condition that would require additional charges you declined), it's not covered.
• Subjective preference not tied to workmanship. For example: "I wanted a different scent" or "I would have preferred a different tire dressing finish."

5. Limits

• One guarantee claim per service appointment.
• The remedy is limited to a free re-clean. The guarantee does not entitle you to a refund, cash back, or credit, except at our discretion.
• The guarantee applies only to the person who paid for and booked the service.
• We reserve the right to inspect the vehicle before performing the redo. If, on inspection, the issue clearly falls outside this guarantee (see Section 4), we will explain why and, if you'd like, quote a paid service to address it.

6. Members

Members get the same guarantee on every visit. Membership status does not extend the 24-hour notification window or the categories of covered work.

7. Contact

To file a guarantee claim:

Email: ElevationDetailingLlc@elevationdetailing.shop

Please include your name, appointment date, vehicle, and photos.