Legal

Terms of Service

Last updated: August 6, 2026

These Terms of Service ("Terms") govern your use of services provided by Elevation Detailing, LLC ("Elevation Detailing," "we," "us," or "our"). By booking a service, paying a deposit, or receiving services from us, you agree to these Terms. If you do not agree, do not book with us.

1. Services

Elevation Detailing provides mobile auto detailing services, including interior detailing, exterior detailing, full detailing, membership plans, and add-on services as described on our website at elevationdetailing.shop. All services are performed on-site at the location you provide during booking, within our service area from Salt Lake City to American Fork, Utah.

We reserve the right to update, add, or remove services at any time. The service description in effect at the time of your booking is what applies to your appointment.

2. Booking, Pricing, and Payment

Booking. You may book through our website, by phone, or by email. Bookings are not confirmed until we accept them and payment is processed.

Scheduling priority. Appointments are scheduled in the following order of priority: (1) Elevation Club members; (2) VIP Last-Minute bookings; (3) regular bookings. Priority determines access to available appointment times only. It does not guarantee availability, and all appointments remain subject to schedule capacity.

Regular booking. Regular bookings must be made at least 24 hours before the requested service time.

Member priority booking. Elevation Club members receive first access to the schedule, including same-day and next-day appointment times when available, at no additional charge. Confirmed member appointments will not be rescheduled or displaced to accommodate VIP Last-Minute bookings or any other request.

VIP Last-Minute Booking. Non-members may request an appointment less than 24 hours before the requested service time, including same-day service, for a $200 VIP Last-Minute fee. The fee is charged at booking through our website and replaces the standard booking deposit for that appointment. The fee is in addition to the service price and any condition surcharges or add-ons, and it is not applied toward the service price. The service price, including any condition surcharges, add-ons, and applicable tax, is charged when the service is completed. If we cancel a confirmed VIP Last-Minute appointment for any reason, including weather, the fee is fully refunded under Section 3. If you cancel a confirmed VIP Last-Minute appointment or do not show, the fee is not refunded.

Pricing. Base prices are shown on our website by package and vehicle size. Additional charges may apply based on vehicle condition (Heavy +$50; Extreme starting at +$150, with final Extreme pricing confirmed on site before we start) and any add-ons you select.

Payment. We process payments through Square. By booking, you authorize us to charge your payment method for the confirmed service price, including any pre-approved condition surcharges or add-ons. Payment is due at booking unless we agree otherwise in writing.

Condition reassessment. If your vehicle's actual condition on arrival does not match your booking selections, our technician will discuss any revised pricing with you before starting. You may accept the revised price or cancel at no charge.

3. Cancellations, Rescheduling, and No-Shows

• More than 24 hours' notice: free reschedule or cancellation, full refund.
• Less than 24 hours' notice: we may charge a $25 rescheduling fee.
• No-show or refusal at the appointment: we may charge up to 50% of the booked service price to cover travel and reserved time.
• We reserve the right to cancel or reschedule due to weather, safety concerns, equipment failure, or circumstances beyond our control. In those cases, you receive a full refund or free reschedule.

4. Access, Location, and Site Requirements

Because we are 100% mobile, you agree to provide:

• A safe, legal, and reasonably level location for us to work
• Reasonable access to your vehicle for the duration of the appointment
• The vehicle unlocked or keys/fob available at the scheduled time
• Any HOA, apartment, or property manager permissions needed for us to work on-site

You agree to provide reasonable access to water and a power outlet at the service location. If your location does not allow us to complete the service safely (blocked driveway, hostile pets, unsafe conditions, prohibited by property rules, etc.), we may reschedule and charge the late-cancellation fee in Section 3.

5. Vehicle Condition, Pre-Existing Damage, and Exclusions

Pre-existing conditions. We will document the vehicle's condition before starting. We are not responsible for pre-existing damage, wear, defects, oxidation, clear coat failure, deep scratches, dents, rust, aftermarket modifications, loose or damaged trim, or interior components that were already damaged, loose, or degraded before service.

What we don't do. We do not perform:

• Mold remediation
• Bloodborne pathogen or biohazard cleanup beyond routine detailing sanitization
• Paint repair, body work, or dent removal
• Windshield or glass repair
• Mechanical, electrical, or upholstery repair
• Cleaning of vehicles in unsafe condition (pest infestation, exposed sharp hazards, structurally unsound)

Items in the vehicle. Please remove valuables, cash, firearms, medications, and personal items before your appointment. We are not responsible for items left in the vehicle. If we find items, we will set them aside for you but assume no liability for loss or damage.

6. Damage Claims

If you believe we caused damage to your vehicle during service, notify us in writing at ElevationDetailingLlc@elevationdetailing.shop within 24 hours of service completion, with photos and a description. We will investigate promptly and, if we determine we are responsible, repair or reimburse the reasonable cost of repair up to the limits in Section 10.

Claims not reported within 24 hours are waived, because the vehicle's condition after it leaves our care cannot be verified.

7. Satisfaction Guarantee

Our satisfaction guarantee terms are stated in full on our Satisfaction Guarantee page and are incorporated into these Terms by reference. In summary: if a specific area we serviced does not meet the standard of the package you booked, notify us within 24 hours with photos and we will return within 3 business days to re-clean that area at no charge. Full terms, exclusions, and limits are on the Guarantee page.

8. Membership Plans

Membership plans (Base, Ridgeline, Summit) are billed for the full term at the rate shown at signup. Key terms:

• Term: 3, 6, or 12 months depending on tier.
• Price lock: your member rate is locked for the full term.
• Priority booking: members receive first access to available appointment times, including same-day and next-day appointments, as described in Section 2.
• No auto-renewal. Memberships do not automatically renew. Before your term ends, we will contact you to ask whether you'd like to renew, upgrade, or let the membership expire. If you don't respond or decline, the membership simply ends at the end of the paid term.
• Pause: you may pause your membership for up to one month during the term for a move, deployment, or documented medical reason. Your term end date extends by the length of the pause.
• Free rescheduling for members. Members are not charged the standard $25 rescheduling fee. You can reschedule any covered appointment at no cost, subject to availability.
• Early cancellation: you may cancel early. You will be billed the difference between the member rate and the standard walk-in rate for details already used during the term. No punitive fee.
• One vehicle per membership. A membership covers a single vehicle, identified at signup. It does not rotate or transfer between vehicles. Additional vehicles require separate memberships.

9. Disclaimer of Warranties

Except for the express Satisfaction Guarantee stated on our Guarantee page, our services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that detailing will remove every stain, odor, scratch, blemish, or imperfection. Some conditions are permanent or require specialized services we do not offer. Results depend on the vehicle's age, materials, and prior condition.

Nothing in this section limits your rights under the express Satisfaction Guarantee or any rights that cannot be waived under Utah law.

10. Limitation of Liability

To the maximum extent permitted by law:

• If we cause direct physical damage to your vehicle through our negligence, we will handle it under the Damage Claims process in Section 6, up to the limits of our general liability insurance. This is not capped at the amount you paid.
• For all other claims arising out of or related to our services, our total liability is limited to the amount you paid for the specific service that gave rise to the claim.
• We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, lost profits, or diminution in value.
• Nothing in these Terms limits liability for gross negligence, willful misconduct, or anything that cannot be limited under Utah law.

We carry general liability insurance. Certificate of insurance available on request.

11. Indemnification

You agree to indemnify and hold harmless Elevation Detailing, its owners, employees, and contractors from any claim, loss, or expense (including reasonable attorney fees) arising from: (a) your breach of these Terms, (b) your misrepresentation of vehicle condition or location, (c) property or HOA violations you fail to disclose, or (d) injury or damage caused by conditions at your service location that you failed to disclose or that were within your control.

12. Photos and Marketing

We take before-and-after photos as part of our quality process. We may use anonymized photos of your vehicle (no license plates, no VINs, no identifying personal items) for marketing on our website and social media. If you do not want your vehicle used in marketing, tell your technician or email us — we will honor the request.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to conflict of laws principles.

Before either party files a lawsuit or arbitration, both parties agree to first attempt to resolve the dispute through good-faith direct discussion for at least 30 days. If that fails, disputes will be resolved by binding arbitration in Salt Lake County, Utah, under the Consumer Arbitration Rules of the American Arbitration Association, except that either party may bring a claim in small claims court for claims within its jurisdiction.

You waive the right to participate in a class action related to these Terms or our services.

14. Changes to These Terms

We may update these Terms from time to time. The version in effect at the time you book applies to that booking. We will post the current version at elevationdetailing.shop/terms with the "Last updated" date.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and the Satisfaction Guarantee, are the entire agreement between you and Elevation Detailing regarding our services, and replace any prior discussions or agreements on the subject. Our failure to enforce any provision is not a waiver of our right to enforce it later.

17. Contact

Elevation Detailing
Email: ElevationDetailingLlc@elevationdetailing.shop